1.About returns and exchanges?
We're proud to have over 40,0000 happy customers from all around the world. Having made some of the most innovative products on the planet, we want to make sure we back that up. If you're not 100% satisfied with your purchase of Levoite™ product, simply return it for a FULL refund within 30 days after you have received your order.If you need to process the return or exchange service, please click on the page below to contact us.
2.How long does delivery take and how can I track my item?
Orders processed in the US/CA/AU/EU will take 5-11 business days to arrive. For international orders, it can take between 6-12 business days for your product to arrive, depending on where you live and The shipping method you choose.
3.How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
4.How do I view what’s in my shopping cart?
To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.
5.What are your payment options?
We accept types of major credit cards (MasterCard, Visa, American Express).PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction. Be sure to fill in correct details for fast & hassle-free payment processing.
6.What are your shipping rates?
We support worldwide shipping,Free shipping is included on all orders.If you want to ship with faster method (FedEx or UPS), Please choose a faster delivery method on the shipping page after submitting the order.
7.How can I change my Shipping Address?
Changing of address is allowed within 24-hour of purchasing the item/s. You may contact us via support@levoite.com to request for change.
8.What is your cancellation policy?
Cancellation of order is allowed within 24-hour of purchasing the item/s. After 24-hour, cancellation will no longer be entertained. You may contact us via support@levoite.com to request for cancellation.
9.Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
10.Is my personal information kept private?
Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
11.How long does it take to process my refund?
Please note that refunds may take up to 1-3 working days to process due to varying processing times between payment providers. To ensure your refund is as quick as possible, please see our Returns Policy.
12.If the above answers do not solve your problem, please contact us through the CONTACT US page, we will reply you within 5 hours.
24/7 Customer Support : support@levoite.com